How long does a customer wait for your quote?
Homeowners often ask more than one contractor for a price. Answer eight yes-or-no questions about what happens when a request comes in, and the estimate pad fills in as you go.
Every new estimate request is assigned to one named person.
From request to next step
- Assigned to
- Customer told
- Job details
- Route
- Price guide
- Next step
- Follow-up
- Logged
Why we don't give you a target time
We won't give you a "reply in X minutes" number, because no single number fits every trade. What counts is that the request reaches one person, the customer hears that it arrived, and the reply tells them what happens next. The table shows the four times to write down for every request.
Four times to log for every request
| Request in | First reply | Quote sent | Won or lost |
|---|---|---|---|
| Mon 9:12 | Mon 9:40 | Tue 15:05 | Won |
| Mon 16:48 | Wed 08:30 | Thu 12:10 | Lost |
These two rows are made up. After a month of your own, you'll see which step is slow.
Get the repair list
For each missing field, you get what it costs you and how to fix it. You also get a printable Speed-to-Estimate checklist for whoever answers the phone.
Questions
Does every job need an instant price?
No. Some work needs photos, a diagnosis or a site visit. The customer should still hear back fast and know what happens next.
Does this look at my inbox?
No. It uses only your answers.
What is Smart Estimator?
ES Studios' estimator for your website: your approved price ranges, lead alerts and follow-up. The checklist works whether you use it or not.